Bookmarked How to help someone use a computer.
Computer people are fine human beings, but they do a lot of harm in the ways they “help” other people with their computer problems. Now that we’re trying to get everyone online, I thought it might be helpful to write down everything I’ve been taught about helping people use computers
Written thirty years ago, and still every bit as relevant. Almost every advice is applicable for helping someone doing anything at all, and not just limited to computers.